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Date :  Friday, July 30, 2010
Company Name :  
Name :  
Contact Number :  
Email :  

Key: A = Excellent, B = Good, C = Satisfactory, D = Disappointing
 
A. Customer Service A B C D N/A
    Reception
          Q1. Prompt answering (ring)
(1-2)
(3-5)
(6-7)
(>7)
 
          Q2. Connection to right person
          Q3. Courtesy & Friendliness
    Sample Receiving Bay
          Q4. Prompt attendance (minute)
(1-2)
(3-5)
(6-7)
(>7)
 
          Q5. Courtesy & Friendliness
    Sales/Marketing
          Q6. Courtesy & Friendliness
          Q7. Technical Understanding
          Q8. Follow-up on Customer Request or
                Enquiry (day)
same day
(1-2)
(2-3)
(>3)
 
    Billing Matters
          Q9. Accuracy of Invoicing
          Q10. Promptness
B. Service/Facilities  A  B  C  D  N/A
     Q11. Technical Competency
     Q12. Ease of Sample/Job Submission
     Q13. Punctuality/ Response Time
     Q14. Courtesy & Friendliness


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