Customer Survey Form
   Date :   1/7/2009
   Company Name :   
   Name :  
   Contact Number :   
   Email :   
   Customer Service    Excellent  Good  Average  Fair  Poor
    Reception
   Prompt answering            
   Courtesy            
   Connection to right person            
    Logistic
   Ease of Booking            
   Punctuality            
   Driver courtesy            
    Sales/Marketing
   Appearance/Courtesy            
   Technical knowledge            
   Follow-up            
    Accounting/Finance
   Invoice accuracy            
   Invoice timeliness            
   Inquiry responsiveness            
   Products Attributes    Excellent  Good  Average  Fair  Poor
    Operation
   Competency            
   Ease of booking            
   Punctuality            
   Courtesy            
   Safety at work            
    Report
   Quality of content            
   Timeliness of delivery            
   Accuracy of work            
   Succint and relevant graphic            
   Presentation            
    Overall
   Complaint resolution            
   Inquiry responsiveness            
   Technical knowledge            
   Problem solving skill            
   Accessibility of operation staff            
   Corporate Value    Excellent  Good  Average  Fair  Poor
   Reputation            
   Technical knowledge            
   Price competitiveness            
   Facility supports            
   Service and attitude            
   Remarks :     
          
 

 
 
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Setsco Services Pte Ltd
18, Teban Gardens Crescent,
Singapore 608925

Tel: (65) 65667777 Fax: (65) 65667718
Business Registration Number 196900269D

copyright © 2000 Setsco Services Pte Ltd. All rights reserved.