SETSCO

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Frequently asked questions (FAQ)

What is SETSCO Certification Body?

SETSCO Services Pte Ltd (SETSCO) Certification Body (SCB) is an independent third party organization specializing in providing services in product certification on the basis of the requirements of national and international norms and standards.

What are Product Certification Schemes?

A Product Certification scheme is a certification system related to specified products, to which the same specified requirements, specific rules and procedures apply. It demonstrates to the marketplace that a product supplier is competent and reliable to produce products in conformity to a specified standard and its normative documents.

SETSCO Certification Body has established schemes for certifications that provide as reference to applicants and/or certified organizations. The certification schemes comprise of initial certification, annual surveillance/assessments and renewal to ensure that the organization where the product was certified retain its quality or requirements consistently over time. Renewal of the certification will be on every 3rd year of the certification or subjected to the requirements of the scheme owner.

What is the Quality Policy of SETSCO Certification Body?

It is the policy of SETSCO Certification Body to continuously provide professional assessment with objectivity and integrity and to constantly uphold compliance to the established standards requirement of the applicant. It is the responsibility of SETSCO Certification Body to ensure that all assessments are conducted consistently without undue external influences whatsoever that can undermine the professional ethics of the organization.

What is the Impartiality commitment of SETSCO Certification Body?

SETSCO Certification Body management ensures that it is an independent entity focusing on certification services. SETSCO Certification Body guarantees impartiality in every act of its personnel. All personnel have and are aware of their duties and responsibilities which is an assurance that independence is always maintained and that possible conflict of interest do not arise.

Where can I download the forms for application?

The following forms are available for download:

Ready Mixed Concrete (RMC)
Fire Safety Products (FSP)
Electrical/Electronics Product (EEP)

Application Form

Scope of Certification (FSP, BMC & EEP)

Scope of Certification (RMC)

Scope of Certification (FPC)

Renewal & Surveillance Assessment Requisition Form

Change Notification Form

For Fire Safety Products (FSP)

Labels Request Form

DOC Request Form

Batch Inspection Requisition Form


What is the organizational structure of SETSCO Certification Body?

SETSCO Certification Body consists of the following components:

a) Governing Board

b) Certification Committee/Reviewer

c) Inspectors/Certification Officer

d) Appeals Committee

e) Quality Assurance Department

f) Program Manager

g) Administration

Who conducts the product evaluation?

SETSCO Certification Body has inspectors that conduct evaluation or inspection that is impartial, transparent and comprehensive. Evaluation shall consist of but not limited to product documentation, production unit, site layout and product sampling, as needed. Safety, legal and statutory requirements are also part of the evaluation.

Who makes the certification decision in SETSCO Certification Body?

The certification decision to grant, maintain, extent, renew, expand, reduce, suspend or withdraw a certification is the responsibility of the Program Manager, supported by the Certification Committee who are individuals with specialized technical expertise. SETSCO Certification Body ensures that its Certification Committee members and Program Manager are free from any commercial, financial and other pressures that can influence their decisions.

Is there a Guide to Product Certification?

Yes, you may download the flowchart for Product Certification.

SETSCO Certification Body Certification Guide

Where is the financial source of SETSCO Certification Body?

SETSCO Certification Body finances are entirely supported by the fees charged for its services. The updated fee schedule is provided to the accepted applicants and certified organizations. You may contact SETSCO Certification Body for any fee enquiries.

What are the rights and duties of an applicant?

SETSCO Certification Body applicants and/or certified organizations’ rights and duties will be in accordance with the Terms and Conditions for Product Certification and all applicants and/or certified organizations shall abide by it upon signing the agreement during application.

Are there any appeals, complaint and dispute procedures offered by SETSCO Certification Body?

SETSCO Certification Body has an established Appeal Committee that does the review and decision for the appeals submitted by the applicant and/or certified organization. Any appeal, complaints and/or disputes will be entertained by SETSCO Certification Body provided that it is requested in writing and addressed to SETSCO Certification Body Secretariat. SETSCO Certification Body can also be contacted for further clarification on the procedure.

What are the rights and duties of an applicant?
SETSCO Certification Body applicants and/or certified organizations’ rights and duties will be in accordance with the Terms and Conditions for Product Certification and all applicants and/or certified organizations shall abide by it upon signing the agreement during application.

For further enquiries and clarifications on our Certification Scheme, you may contact:

Fiona Leong
Tel: 68952245
Email: fionaleong@setsco.com