SETSCO Services Pte Ltd (SETSCO) Certification Body for Product Certification Scheme
SETSCO Certification Body is an independent third party organization specializing in providing services in product certification on the basis of the requirements of national and international norms and standards. This product certification scheme demonstrates to the marketplace that a supplier is competent and reliable to produce products in conformity with a normative document.

Quality Policy
It is the policy of the SETSCO Certification Body to continuously provide professional assessment with objectivity and integrity and to constantly uphold compliance to the established standards requirement of the applicant. It is the responsibility of SETSCO Certification Body to ensure that all assessments are conducted consistently without undue external influences whatsoever that can undermine the professional ethics of organization.

Impartiality
SETSCO Certification Body management ensures that it is an independent entity focusing only on product certification services. SETSCO Certification Body guarantees impartiality in every act of its personnel. All personnel have and are aware of their duties and responsibilities which is an assurance that independence is always maintained and that possible conflict of interest do not arise.

SETSCO Certification Body engages only accredited laboratory with the relevant scope of accreditation for any testing or inspection required for samples taken.

Organizational Structure
- Governing Board
- Certification Committee / Reviewer
- Inspectors / Certification Officer
- Appeals Committee
- Quality Assurance Department
- Program Manager
- Administration

Certification Authority
SETSCO Certification Body has its established Certification Committee that determines the final decision regarding certifications and is comprised of individuals with specialized technical expertise. SETSCO Certification Body ensures that its Certification Committee members are free from any commercial, financial and other pressures that can influence the decisions.

Certification Scheme
SETSCO Certification Body has an established scheme for certifications that provide as reference to applicants and/or certified organizations. The certification scheme comprises of initial certification, annual surveillance / assessments and renewal to ensure that the product certification retain its quality or requirements consistently over time. Renewal of the certification will be on every 3rd year of the certification.

Evaluation Procedure
SETSCO Certification Body has Inspectors that conduct evaluation or inspection that is impartial, transparent and comprehensive. Evaluation shall consist of but not limited to product documentation, production unit, site layout and product sampling, as needed. Safety, legal and statutory requirements are also part of the evaluation.

Financial Source and Fee Schedule
SETSCO Certification Body finances are entirely supported by the fees charged for its services. The updated fee schedule is provided to the accepted applicants and certified organizations. However, SETSCO Certification Body can also be contacted for any fee inquiries by other related organizations.

Rights and Duties of Applicants
SETSCO Certification Body applicants and/or certified organizations rights and duties will be in accordance with the terms and conditions imposed and applicant and/or certified organization signed contract agreement during application.

Appeals, Complaints and Disputes Procedures
SETSCO Certification Body has an established Appeal Committee that does the review and decision for the appeals submitted by the applicant or certified organization. Any appeal, complaints and disputes will be entertained by SETSCO Certification Body provided that it is requested in writing and addressed to the SESTCO Certification Body Secretariat. SETSCO Certification Body can also be contacted for further clarifications of this procedure.

Ready Mixed Concrete (RMC)
New Application Form
Application Form for Extension

Fire Safety Products (FSP)
Application Form New/Extension
Labels Request Form
DOC Request Form

Electrical and Electronics Product (EEP)
New Application Form

SETSCO Certification Body Terms and Conditions
SETSCO Certification Body Certification Guide


For further enquiries and clarifications, you may contact Ms Christine of SETSCO Certification Body thru 65-6566-7777 Ext 371 or visit www.setsco.com.