Data Protection Policy

Setsco Services Pt Ltd (SETSCO) will collect personal data (Data) from individuals for its operational needs (such as job applications, employment) as it fulfils its role to provide and organise training, examinations, conferences, seminars, workshops and technical forums in Singapore. SETSCO will treat every personal data collected with the highest confidentiality and respect. The collection of your personal data is voluntary (for example: marketing, job applications) or as required by law (for example training and employment).

Suitable and adequate policies and procedures have been put in place by SETSCO

  • ► To state the purpose(s) for use of the Data;
  • ► To protect the interests of the individuals ;
  • ► To ensure confidentiality of the Data that it has collected from unauthorised access;
  • ► To keep Data for only as long as it needs to meet its purpose.

SETSCO seeks consent from individuals directly and clearly for the collection, use and disclosure of the Data to render SETSCO’s service that the individual has applied for.

SETSCO may share necessary Data with other Government agencies or non-Government organizations recognised by SETSCO to carry out specific functions in order to

  • ► Process any applications made by the individual;
  • ► Meet the requirements of scheme owner;
  • ► Render an efficient and effective service to the individual, unless the sharing of Data is prohibited by legislation.

SETSCO will ensure that the said Parties satisfy SETSCO’s Data Protection Policy requirements before the release of the necessary Data.

SETSCO Services Pte Ltd (SETSCO) strives to comply with the regulatory requirements of the Personal Data Protection Act (PDPA) and requirements for Data Protection Trust Mark (DPTM) certification and henceforth has established the following policies in its effort to fulfil the nine (9) obligations of PDPA as follows:

1. Consent Obligation

SETSCO shall seek the prior written consent of an individual in its collection of personal data and such consent shall be documented. Despite given their consent, the individual is allowed to change their mind and withdraw their consent at any time.

If you are unable to provide your consent to use your personal data, we will not be able to provide the service which you are requesting for. Where consent is not obtained, SETSCO may use and collects personal data pursuant to an exception under the PDPA or any other written law.

2. Purpose Limitation Obligation

SETSCO shall explicitly state its purpose of collecting personal data and such purpose shall be considered appropriate by a reasonable person who provides the personal data.

3. Notification Obligation

SETSCO shall notify the individual of the purpose/s for which it intends to collect, use or disclose the individual’s personal data on or before such collection, use or disclosure of the personal data.

4. Access and Correction Obligation

SETSCO shall provide reasonable access to individual whose personal data it possesses or under its control for the latter to verify and make corrections should there be any amendments/ update required.

5. Accuracy Obligation

SETSCO shall make a reasonable effort to ensure that the personal data collected is accurate and complete for the purpose of its collection. It shall provide suitable way for an individual to access their record and make the necessary amendment/update on it.

6. Protection Obligation

SETSCO shall strive to protect personal data in its possession or under its control by establishing suitable and reasonable security arrangement to prevent undesirable incidents eg unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

7. Retention Limitation Obligation

SETSCO shall determine the appropriate retention period/s of all documents (including electronic storage) and shall dispose, delete or remove appropriately such documents when it reaches its retention time limit or when such retention no longer serve the purpose for its collection or when such retention is no longer necessary for legal or business purpose.

8. Transfer Limitation Obligation

SETSCO is involved in transferring of personal information to other countries namely to the 3rd party scheme owners. When we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under PDPA.

9. Openness Obligation

SETSCO shall establish and make publicly known its policies and practices in meeting the requirements of PDPA. It shall identify the Data Protection Officer (DPO) to whom the public or relevant individuals are able to provide feedback and comments on our policies and practices.

  • ► To request for:
  • 1. Change / update of personal data
  • 2. Access to personal data
  • 3. Change in use / consent given
  • 4. Withdrawal of consent
  • ► To provide feedback in relation to SETSCO’s Data Protection Policy

Please fill in and submit the e-form 'QUERIES, COMPLAINTS, DISPUTE RESOLUTION FORM' here

Once withdrawal of consent is granted, you will not be able to receive any marketing emails, newsletters pertaining to training and other services offered by us. Withdrawal requests shall be processed within 15 working days.

Data Protection Officer
Tel: 68950671 (Monday to Friday, 8.30am to 6.00pm)
Fax: 65667718

SETSCO reserves the right to change its data protection policy and the information published about the said policy from time to time. While SETSCO takes reasonable care to ensure that information published about its said policy is up-to-date, SETSCO does not guarantee the accuracy or completeness of such information.

Last Updated: 02 January 2020